Fixing Touchpad Issues on HP Pavilion x360 14 Convertible PC

[A_Gayathri]

Touchpad Not Working – Troubleshooting Steps

When the touchpad is not working and the I2C HID device shows a Code 10 error on your HP Pavilion x360 14 Convertible PC, it could indicate a problem with the touchpad driver or configuration.

Here are detailed steps to troubleshoot and resolve this issue:

Symptoms:

• Touchpad not functioning.
• Exclamation mark and Code 10 error in Device Manager.
  
  

Possible Causes:

• Driver issues.
• Incorrect settings or hardware issues.
  
  

Troubleshooting Steps

1. Check Touchpad On/Off Light:

   • Ensure the touchpad light is not amber (indicating it's disabled). Tap twice on the touchpad On/Off button to enable it.
     
     

2. Device Manager Verification:

   • Open Device Manager.
   • Ensure the touchpad device is listed under “Mice and other pointing devices.” Check for a yellow exclamation mark indicating a problem.
     
     

3. Update or Reinstall Drivers:

   • Visit the HP Drivers & Software page.
   • Enter your product name and select the operating system version.
   • Download and install the latest touchpad driver for your model.
     
     

4. Adjust Touchpad Settings:

   • Go to Control Panel > Mouse.
   • Adjust any touchpad settings to ensure proper functioning.
     
     

5. Run Hardware Diagnostics:

   • Use HP PC Hardware Diagnostics (UEFI) tool.
   • Restart the computer and press “F2” repeatedly during startup to enter the diagnostic tool.
   • Navigate to Component Tests > Mouse Test and perform Pointer Test & Drag and Drop Test.
     
     

6. Hardware Inspection:

   • Check the touchpad cable for any visible damage or loose connections.
   • Reseat the touchpad cable.
     
     

7. BIOS Settings:

   • Restart your PC and enter BIOS settings.
   • Restore BIOS to default settings to ensure there are no configuration issues affecting the touchpad.
     
     

By following these steps will typically resolve the issues with the touchpad

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