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A_Gayathri
HP Administrator
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HP laptop keyboard is not working, there are several generic troubleshooting steps you can try to resolve the issue:

 

Restart Your Computer:

Sometimes a simple restart can resolve hardware conflicts or temporary issues.

  1. Check for Physical Damage:

    • Inspect the keyboard for any visible physical damage or debris that might obstruct key movements.

  2. Reconnect or Test with an External Keyboard:

    • If possible, connect an external keyboard via USB to check if the issue is specific to the built-in keyboard.
    • This can also help you continue work while troubleshooting further.

  3. Update or Reinstall the Keyboard Driver:

    • Go to Device Manager (press Win+X and select Device Manager).
    • Expand the "Keyboards" section.
    • Right-click on your keyboard driver and select "Update driver." Choose "Search automatically for updated driver software."
    • If the problem persists, try uninstalling the driver and restarting your laptop to let Windows reinstall it automatically.

  4. Check Keyboard Settings:

    • Ensure that the correct keyboard layout is selected.
    • In Windows, go to Settings > Time & language > Language, and check the input method.

  5. Adjust Power Settings:

    • Sometimes power settings affect the functionality of keyboard and USB ports.
    • Go to Power Options in the Control Panel, check the settings under "Change advanced power settings," and ensure the keyboard is set to maximum performance.

  6. Run Windows Troubleshooter:

    • In the Windows search bar, type "Troubleshoot" and open the Troubleshoot settings.
    • Run the troubleshooter specifically for keyboard issues.

  7. Perform a System Restore:

    • If the issue started after a recent update or software installation, you can perform a system restore to revert the changes.

  8. Check for BIOS Updates:

    • Visit the HP Support website, enter your laptop’s model number, and check for any available BIOS updates.

  9. Reset the Keyboard:

    • Turn off the laptop and wait a few minutes.
    • Power it back on and try using the keyboard again.

Sources : HP Notebook PCs - Keyboard troubleshooting (Windows)

How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support

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