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Level 15
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My Notebook will not start, what can I do?



  • Ensure the basics - power, battery charge, etc.
  • A good thing to try first is a hard reset of the computer.  The steps are different depending on if your battery is removable or not.  See for steps and videos that cover this easy step
  • If you are still having boot problems, walk through the steps in the online troubleshooting  here.
    Follow the appropriate steps that fit your case to attempt to fix the issue


  • If your computer still cannot start despite exhausing all the steps, it may need to be serviced. Please, post in the HP Community for assistance - include as many details as possible. Make a different between "Notebook does not start" or "My Windows does not start"



    :LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

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