Slowness - My Computer is running slow
Slowness is not an objective complaint. Different people perceive the slowness differently. For some people one computer may be very slow while for others it may be OK.
Slowness issues can be caused by both hardware and software problems.
HP computers have built-in hardware diagnostics components present in the BIOS/UEFI. To rule out a hardware failure, perform hardware diagnostics:
- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)
- Power the computer back on. As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu
- Press F2 button from the keyboard to open System Diagnostics.
- Follow the on-screen instructions to perform System Test >> Quick test. This will check major hardware componets for issue (do it just in case). If there are no system checks/no quick tests, perform basic checks on the HDD (hard disk drive) and RAM check (memory check).
- Check the official HP video on this matter >> https://www.youtube.com/watch?v=6JXUp43ahHA
# If a component appears to have failed based on the results, consider replacing it.
# If the issue is not hardware related, there’s a variety of steps you can take to improve performance on your computer and make it run faster.
- First off, check your hard drive space – you should have at least 15% free space available, preferably more for best performance. If you have a lot of large media files (movies, photos, music) stored on your hard drive, moving those to an external hard drive can help speed things up. Also empty your recycle bin to free up space. You may open and use Disk Clean-up to free disk space on your computer
- Update software and drivers using HP Support Assistant and Windows Update
- Defragment the hard drive (do NOT defrag if your computer has a solid state drive [SSD], because this can damage it)
- Run a virus scan and remove viruses/spyware
- Close any apps you aren’t actively using, and try not to leave a lot of things open at once
- Use Task Manager to identify what is using the most system resources
- Uninstall any programs you definitely do not use but you think might be a bit high on resources. You can uninstall them from Control Panel > Programs and features
- Clean the computer fans and vents to reduce heat
- Upgrade memory - add more RAM
- Consider updating the BIOS
These solutions are explained in detail, along with other helpful suggestions, in the following HP guided troubleshooter => http://hp.dezide.com/ts/start.jsp?guide=SlowComputerPerformance.net&as=true§ion=social&sfs=forum