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Level 15
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Slowness - My Computer is running slow 

Slowness is not an objective complaint. Different people perceive the slowness differently. For some people one computer may be very slow while for others it may be OK. 


Slowness issues can be caused by both hardware and software problems.


HP computers have built-in hardware diagnostics components present in the BIOS/UEFI. To rule out a hardware failure, perform hardware diagnostics:


  • Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)
  • Power the computer back on. As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu
  • Press F2 button from the keyboard to open System Diagnostics.
  • Follow the on-screen instructions to perform System Test >> Quick test. This will check major hardware componets for issue (do it just in case). If there are no system checks/no quick tests, perform basic checks on the HDD (hard disk drive) and RAM check (memory check).
  • Check the official HP video on this matter >>



# If a component appears to have failed based on the results, consider replacing it.

# If the issue is not hardware related, there’s a variety of steps you can take to improve performance on your computer and make it run faster.


  • First off, check your hard drive space – you should have at least 15% free space available, preferably more for best performance. If you have a lot of large media files (movies, photos, music) stored on your hard drive, moving those to an external hard drive can help speed things up. Also empty your recycle bin to free up space. You may open and use Disk Clean-up to free disk space on your computer


These solutions are explained in detail, along with other helpful suggestions, in the following HP guided troubleshooter =>

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation