Synaptics Touchpad Not Working on HP Stream 11-d007na? Fix It Fast

[A_Gayathri]

If you're experiencing issues with the Synaptics MousePad on your HP Stream Notebook (model 11-d007na),

Here are some detailed troubleshooting steps you can follow:

1. Check Hardware Connections:
   
   

   • Ensure that there are no physical obstructions or damages to the touchpad.
     
     
   • Make sure that the touchpad is not disabled manually by a function key. Check for any key combinations (usually involving the Fn key) that toggle the touchpad on and off.
     
     

2. Update or Reinstall Touchpad Driver:
   
   

   • Go to the Device Manager by right-clicking the Start button and selecting it from the list.
     
     
   • Expand the "Mice and other pointing devices" option, and look for your Synaptics touchpad.
     
     
   • Right-click on it and select "Update driver." Then, choose "Search automatically for updated driver software."
     
     
   • If no updates are found or the issue persists, right-click on the driver again and select "Uninstall device." Once uninstalled, go to the HP support website to download and reinstall the appropriate driver for your device model.
     
     

3. Check Windows Touchpad Settings:
   
   

   • Open Settings by clicking the Start button and then clicking on the gear icon.
     
   • Navigate to Devices > Touchpad.
     
     
   • Ensure that the touchpad is enabled. Check the sensitivity and gesture settings to make sure they're set according to your preferences.
     
     

4. Enable Touchpad in BIOS:
   
   

   • Restart your computer and press the Esc or F2 key repeatedly during the boot process to access the BIOS menu.
     
     
   • Look for touchpad-related settings and ensure they are enabled.
     
     
   • Save the changes and exit the BIOS.
     
     

5. Check for Windows Updates:
   
   

   • Go to Settings > Update & Security > Windows Update.
     
     
   • Click on "Check for updates" and make sure your Windows operating system is up to date.
     
     

6. Reset the Touchpad:
   
   

   • If applicable, look for a reset hole on the bottom of the notebook designed for a touchpad reset. Press it with a paperclip if it exists.
     
     

7. Perform a System Restore:
   
   

   • If the touchpad issues began after recent changes (like updates or new software), consider performing a system restore to revert the system to a point where the touchpad was functioning properly.
     
     

By following these steps, you can systematically address the Synaptics MousePad issue on your HP Stream Notebook.

Sources

1. HP Notebook PC Series - Windows 10, Windows 11 How to Disable the Touchpad
2. HP Stream Notebook PC (model numbers 11-r000 through 11-r099) and HP Stream 11 Pro G2 Notebook PC - ...

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