Troubleshooting Keyboard Numpad and Scrolling Issues – Quick Guide

[A_Gayathri]

Discription: If the numeric keys on your HP laptop's keypad are not functioning as expected and touching the keypad results in uncontrollable scrolling,

Here are some potential solutions to address the issue:

Step 1: Verify Num Lock Key

• Make sure that the Num Lock key is activated. Press the Num Lock  key on the keyboard to toggle the numeric keypad functionality on or off.
• Check if a light indicator is present and active, indicating that Num Lock is enabled.
  
  

Step 2: Check Keyboard Settings

• From your Start screen, type control and select Control Panel from the search results.
• Navigate to Hardware and Sound, then Devices and Printers, and select Mouse.
• Review the Mouse Properties, specifically pointer options or scrolling features that might be acting when you touch the keypad.
  
  

Step 3: Identify and Adjust TouchPad Gestures

• Gesture features can sometimes interfere with normal keypad use. To adjust or disable them, access your Mouse settings as follows:
  • From the Start screen, type Mouse, select Settings, and then choose Mouse.
  • Click the Device Settings tab and select your TouchPad device.
  • Click Settings and review the gestures section to disable or adjust touch functionalities that might be causing unintentional scrolling.
    
    

Step 4: Ensure Function Keys Toggle Correctly

• Press the fn key in combination with f3 to ensure that Sleep or other features aren't being inadvertently activated.
• Sometimes, function key combinations can toggle certain features on the laptop that interfere with typical keyboard functionalities.
  
  

Step 5: External Devices

• Disconnect any external keyboards or numeric keypads to ensure they are not conflicting with the built-in numeric keypad.
  
  

Step 6: Restart and Update Drivers

• Restart your computer.
• Ensure that your device drivers, especially the keyboard and TouchPad drivers, are up-to-date. You can do this via Device Manager:
  • Right-click on the Start button and select Device Manager.
  • Expand the Keyboards and Mice and other pointing devices categories.
  • Right-click on the devices listed and select Update driver.
    
    

Tips for Future Reference

• Regularly check for software updates via the HP Support Assistant to keep your drivers up to date.
  
• Reboot the Device: Sometimes, a simple restart can resolve temporary glitches in device operation.

If the problem persists after trying these steps, it could be indicative of a hardware issue.

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