• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Views : 69,241
40% helpful (2/5)

Hey everyone,

Hope you're all doing great! 😁


It has come to our attention that some of you have been facing issues about wireless network on your pc’s, specially laptops. Therefore, here are some tips that might be useful:


✔️ Check the wireless signal

  1. Locate the wireless key or button. This could be an image of an airplane or a wireless signal.
  2. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key. If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.

            If the wireless signal turns on: Connect to the internet again.

            If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.


Attention: Some newer modems or routers provide 5Ghz network, and some older devices might not be compatible with those kind of network, so they are not able to find the network.


✔️ Always keep your drivers updated

 To update the Wireless Network drivers you can use the device manager, follow the steps bellow:

  1. In Windows, search for and open Device Manager.
  2. In the list of devices, select Mice and other pointing devices.
  3. Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.
  4. Restart the computer to complete installation of the updates.


✔️ Use wireless troubleshooting tools

You can also use automatic tools to test and fix a variety of wireless conditions.

  • HP Support Assistant:
  1. In Windows, search for and open HP Support Assistant

If the app is not installed on your computer, download the latest version from the HP Support Assistant website.


  1. Select your computer, and then select HP Network Check under Troubleshooting and Fixes.
  2. Click Next, and then wait for the tool to complete. If the diagnostic test finds one or more issues, continue with these steps.
  3. Under Possible Root Causes, click the listed possible cause, select a recommended action, and then follow the instructions.
  4. After completing the recommended actions, click Re-check.
  5. Repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have completed.
  • Windows Network and Internet Troubleshooter
  1. In Windows, right-click the network connection icon, and then select Troubleshoot problems.
  2. Wait while the Windows Network Diagnostic analyzes the network connection. If prompted, select the type of network problem, and then follow the instructions to resolve the issue.
  3. Review any information that displays about problems found, what was fixed, or actions you can take to resolve the problems.
  4. Complete any suggested actions.


Hope those steps helped you out! 😉


If you are still facing wireless network issues after executing those steps, here are some links that might be handy:

:Arrow_Right:HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

HP PCs - Advanced Wireless Network and Internet Troubleshooting (Windows 10)




:LightBulb: We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.