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- HP Community
- HP Support Community Knowledge Base
- Poly Headsets Knowledge Base
- Poly Headsets Knowledge Base
- APP Series how to install
This procedure explains how to install the APP-5/APP-50/APP-51 EHS cable, which is compatible with Polycom phone models:
Software Requirements
All of the phone models must run SIP application 3.1 or higher and BootROM 4.1.0 or later, except for the SoundPoint IP 670, which must SIP application 3.0.2 or higher and BootROM 4.1.0 or later.
Phone Settings
Set the headset mode on your phone to "Plantronics Mode" before connecting your Plantronics headset system to your phone. To do so,
- Press Menu.
- Select Settings > Basic > Preferences > Headset > Analog Headset.
- Select Plantronics Mode, and then press Select.
Additional Adapter Required
The following phone models require an adapter (Part Number 2200-11095-002; available from Polycom) for the 2.5mm headset port:
- SoundPoint IP 320/321
- SoundPoint IP 330/331
Click here for adapter installation information.
To Install the EHS Cable
- On your base, set your compatibility switch and speaking and listening volumes to the following
Setting | CS50/CS55/CS70/CS70N/ CS351N/CS361N Cable APP-5 | CS500 Series Cable APP-50 or APP-51 | Savi Series Cable APP-50 or APP-51 |
Compatibility | 1 | A | A |
Speaking Volume | A | 2 | 2 |
Listening Volume | 2 | 3 | 3 |
2. Connect your EHS cable to your phone as follows: