[FAQ] How can I check the PVOS, SIP, UCS / UC Software Version?

[A_Gayathri]

When users post a new topic we ask them to include the currently used Software version. This helps us volunteers to determine if they should upgrade to a later version or what type of phone they have.

Referencing the "Latest Version" does not help anybody as this information is outdated once a new version is posted.

The below illustrations should make it clearer if a Poly phone is SIP/UC Software/PVOS or a VVX in ObiEdition.

Please only post the software version, not the Updater or BootROM version.

EDIT:

November 2023 you now need Poly Lens to get access to Poly Software.

EDIT:

In August 2022 Poly introduced the new Edge E phone with the renamed PVOS Poly Voice Software 

Any software from 8.0.0 is now called PVOS and no longer UC Software

EDIT:

In January 2018 Poly acquired ObiHai and Poly VVX 150, 250, 350, and 450 phones can be ordered with either Poly UC Software or ObiHai software.

The D230, Poly Rove DECT Handsets, and Base Stations can only run ObiHai software.

VVX150	6.3.x >	ObiEdition
VVX250	6.3.x >	ObiEdition
VVX350	6.3.x >	ObiEdition
VVX450	6.3.x >	ObiEdition
D230	7.0.x >	ObiEdition
Rove	8.0.x >	ObiEdition

Other older ObiHai phones are available.

ObiEdition:

Phone UI

Via the Web Interface Status > System Status > Product Information

On the Phone press select Home > Product Information and scroll down and the Software Version will be displayed

UC Software or PVOS:

Phone UI

Since UCS 3.3.0 or later the UC Software and BootROM / Updater Version is shown on the Web Interface:

Pre UCS 3.3 0 (can be used in UCS 3.3.0 and newer as well):

Software Version

• Press the Keys 1,4 and 7 and the Phone Information Screen (UC Software 5.3.0 or later) will display the details
  or
• Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

 

Press Menu Key => select Status => select Platform => select Phone (shows Part Number Version)

The above example would be a SPIP650

BootROM or Updater

• Press Menu Key => select Status => select Platform => select Phone (shows BootROM / Updater Version)

 or 

Since UC Software 5.4.0 we also support a multiple key combination to have easier access to such information.

Pressing on a VVX Phone the keys 1, 4 and 7 will display:

CCX Phones running in Teams mode

• Select the Hamburger Menu
  
• Select Settings
  
• Select Device Settings
  
• Select About
  
  The Poly UC Software will be displayed in section 1 and the relevant Microsoft Software in section 2
  
  

Zoom Room

Swipe from the right to the Left to show the settings Icon

Tap the settings Icon

Select System Settings (For HP Poly details)

Select Status

Select System Information

Details like the IP Address, MAC Address and Software Version are being displayed

For Zoom details scroll down to About:

8x8 Work

On the home screen pull down the top

Select Settings

Select Status

Select System Information

Details like the IP Address, MAC Address and Software Version are being displayed

Need help or have any questions? Start a new discussion here and get the answers you need.