[FAQ] How can I create a Screen Capture of the phone GUI?

[SteffenBaierUK]

Hello all,

The below knowledge article describes how to create a Screen Capture of a Poly Phone

Details around the default Password for Poly Phones can be found >here<

Option 1 Poly CCX, Poly Trio PVOS Software 9.4.0 or Poly Edge E PVOS Software 8.5.0

• Using the New Web Interface navigate to Diagnostics > Capture Screen:
  
  

Option 2 Poly CCX, Poly Trio , Poly Edge E PVOS Software or Poly VVX UC Software 6.4.0

• Using the Web Interface navigate to Diagnostics > Screen Capture:
  
  

Option 3 using a 3rd party tool called Device Operator Console

• Brandon Guy, a Poly Employee, shares a tool >here< which allows the remote control of a Poly VVX, CCX, Edge E and Poly Trio:

  

  Note:The above tool can be used to interact with a Poly phone whilst it is in openSIP or Skype for Business mode. If the phone is running another Provider UI like Zoom or Microsoft Teams it can only display what is on the screen but no interaction is fed back to the 3rd Party application!
  
  

Option 4 for older UC Software or SIP software versions

Prior to UC 5.8.0 or older:

Since SIP 3.2.0 you can capture the current screen on a SoundPoint IP, SoundStation IP, VVX ,Trio or a Visual+ phone through the web interface to the phone.

In order to utilize this facility the Parameter :

<up up.screenCapture.enabled="1" />

 above needs to be added to the Configuration via the Provisioning Server.

Username: Polycom

Password: 456

This does not automatically allow a User to capture the Screen, the functionality needs to be activated by the Phone User.

Note: You need to re-enable the Screen Capture feature after every phone restart or reboot (repeat below)!

Press the Menu Key

Select Settings

Select Basic

Select Preferences

Scroll down and select Screen Capture

Enable or disable the Functionality.

Accessing the Screen Capture:

As the browser address, enter 

http://<Phone IP Address>/captureScreen

UC Software versions after 5.1.x made changes to the Web Interface so you may need to enable this first as shown => here <= or use HTTPS

https://<Phone IP Address>/captureScreen

The current screen that is shown on the phone is shown in the browser window. The image can be saved as a file.

Example of a VVX 600 with one color expansion module attached:

If the function was activated via the configuration but has not been enabled via the GUI the following will appear:

The document requested was not found on this server

You can also capture an individual expansion module layer:

http://<phone-ip-address>/captureScreen/em/<EM page number>

The range for EM page numbers is 1 to 9 

Please consult your Admin Guide matching your SIP / UC Software Version.

NOTE: Only later UCS versions support this for VVX Expansion Modules!

NOTE: Prior to UCS 5.2.0 importing the configuration file on a VVX requires a manual reboot !

UPDATE: 

Since UC Software 5.5.2 or later you can also capture the screen of a Visual+

Simply browse to the IP of the Visual+

http://<Phone IP Address>/captureScreen

UPDATE: 

Since UC Software 5.7.1 Rev AB or later you can also capture the screen of a connected GroupSeries

Simply browse to the IP of the GroupSeries

http://<GS_IP>/currentscreen.cgi

Screencapture

captureScreen.zip