• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
A_Gayathri
HP Administrator
‎11-28-2025 01:37 PM
Views : 242
No ratings

If a Polycom Phone is booting and displaying the error message: "Error loading 000XXXXXXXXX.cfg" simply means that it cannot find it's individual configuration file on the Provisioning Server.

 

Note: 000XXXXXXXXX is just a placeholder for a MAC Address usually starting like 0004F or the new range 64167F !

 

A Phone will always attempt to load it's own 000XXXXXXXXX.cfg first before it attempts to download the 000000000000.cfg.

 

A 000XXXXXXXXX.cfg can simply be a copy of the 000000000000.cfg is stored with the matching MAC address of the Phone to load individual configuration files.

 

Note: Please check your Admin Guide matching the software version your phone is running!

 

If above message is displayed please ensure that you provide a Provisioning Server so the phone can dowload it's software and standard configuration.

Need help or have any questions? Start a new discussion here and get the answers you need.

0 Kudos
Was this article helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.