[FAQ] What Computer Calling Kit cable is compatible with my Polycom Conference Phone?

[A_Gayathri]

Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones.

Available Cables:

Conference Phone used	Computer Calling Kit SKU (Price List)	Computer Calling Kit P/N (label)	Country
SoundStation2W (Basic and Expandable)	2200-07878-001	2457-17240-001	Worldwide
SoundStation2 EX (expandable) SoundStation2 with LCD SoundStation Duo VoiceStation 500	2200-17240-002	2457-17240-002	worldwide
SoundStation2 EX (expandable) SoundStation2 with LCD	2200-07878-002	2457-17240-001	Japan

                Note: SoundStation2 Expandable and SoundStation2W Expandable include the Computer Calling Kit. 

In order to troubleshoot an installation please follow these steps:

1. Check if the correct computer calling kit is used with the conference phone (see table below)
   
   

   Conference Phone used	SKU (Price List)	P/N (label)	Country
   SoundStation2W	2200-07878-001	2457-17240-001	Worldwide
   SoundStation2 EX (expandable) SoundStation Duo VoiceStation 500	2200-17240-002	2457-17240-002	worldwide
   SoundStation2 EX (expandable)	2200-07878-002	2457-17240-001	Japan

2. Follow Application Note for the SoundStation2 Computer Calling Kit => here <= 
    
3. Connect the conference phone using the computer calling kit with the computer and use Skype as ‘know good’ softclient to place a Skype Test Call => here <= 
   
   

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