Poly Rove Series: System Logs

[karlaz]

You can capture system logs to help troubleshoot your DECT IP phone.

To capture syslog messages, you must run a syslog server application at an IPv4 address that your DECT IP phone can reach.

Activate Syslog Messaging

To enable your Poly Rove system to send syslog messages for troubleshooting: 

1. In the system web interface, go to System Management > Device Admin > Syslog.
2. In the Default column, clear the check boxes for Server, Port, and any Level settings you want to modify.
3. In the Value column, enter the hostname, FQDN, or IP address for your syslog server for Server.
4. Set the Port to 514.
5. Optional: For the LevelX settings, choose options from the drop-down menus for the reporting levels you require.
6. Optional: For the ReportingX settings, configure the options to enable the system to periodically upload buffered syslog files to a web server.
7. Select Submit.
8. Reboot your system when you complete your changes.

View and Export the System Syslog

You can view the syslog for the system and export it for troubleshooting help by doing the following:

1.  In the system web interface, go to Platform. 
2. Select Syslog. The syslog for the system’s current state displays.
3. Select Export.

View and Export the SIP Log

You can view an active log of SIP server messages in the system web interface as follows:

1. In the system web interface, go to Platform.
2. Select SIP Log. The SIP messages for the system’s current state displays.
3. Select Export. The log downloads as a text file titled SipDebug.txt.