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Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
karlaz
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The system web interface provides you with status information to help you monitor your Poly Rove devices and assist with troubleshooting issues:

 

  • To get an overview of the base station’s product information, system status, service provider status, and network settings:
    • In the system web interface, go to Status > System Status.
  • To view status information, such as the firmware version, model type, and battery level, for all registered wireless handsets:
    • In the system web interface, go to DECT Wireless > HandsetN. Under Status, the information for the wireless handset will be displayed.
  • To view the battery level for all handsets registered with a base station in the system web interface:
    • In the system web interface, go to DECT Wireless > Handset Summary. Under Status, the battery level displays for each registered handset, and a plus sign (+) displays next to the battery level if the handset is currently charging.
  • You can view current call activity on the base station and get an overview of the status of your registered lines: 
    • In the system web interface, go to Status > Service Status.
  • To view the current state of your configured voice services for troubleshooting issues with SIP-based services, including error messages:
    • In the system web interface, go to Status > System Status > SPN Service Status. The status for this service displays, including any error messages.
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