Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions |
Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday
Click here to know more
If you are reporting the audio issue from the Voyager Focus 2 UC headset sounds distorted, robotic, or unclear during calls or media playback.
Possible Causes
Outdated headset firmware
Wearing sensor malfunction or misconfiguration
Incorrect default audio device settings
Softphone configuration conflict
Temporary firmware or pairing glitch
Troubleshooting Steps
Please follow the steps below to isolate and resolve the issue:
Update Headset Firmware
Open HP Poly Lens (formerly HP Poly Studio). Check for available firmware updates. Install any pending updates and restart the headset.
Disable or Reset Wearing Sensor
In HP Poly Lens, navigate to device settings. Disable or reset the wearing sensor feature. Test the audio after making the change.
Verify Default Audio Device Settings
Ensure the Voyager Focus 2 UC is set as the default audio device in:
Windows/Mac sound settings
The softphone application (Teams, Zoom, etc.)
Confirm both input and output are assigned correctly.
Test on Another PC
Connect the headset to a different PC. Check if the robotic sound persists. This helps determine whether the issue is device-specific or system-related.
Perform a Headset Reset
Use HP Poly Lens to perform a full device reset. Re-pair the headset and test audio quality again.
In robotic or distorted audio issues with the Voyager Focus 2 UC are resolved by updating the firmware, adjusting sensor settings, verifying proper audio configuration, and performing a device reset. Following the troubleshooting steps in the recommended order ensures optimal performance and restores clear, stable audio quality.
