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Issue Description The Surround 85 headset is not charging when placed on the wireless charging stand, or charging is inconsistent.
Applicable Models Poly Surround 85 Headset with Wireless Charging Stand
Troubleshooting Steps:
Update firmware using HP Poly Studio Open the HP Poly Studio application and ensure that both the headset and the wireless charging stand have the latest firmware installed. After updating, test the charging functionality.
Verify the power source Connect the wireless charging stand to a different power outlet to rule out power supply issues.
Try an alternate power adapter If available, use another compatible power adapter to confirm whether the issue is related to the original adapter.
Reset the headset Perform a reset of the headset using the HP Poly Studio application. Reconnect the device and check charging behavior.
Check headset placement on the charging stand Ensure the headset is properly aligned on the charging stand and seated correctly for charging.
Test with another setup If possible, test the headset and charging stand with a different PC or environment to isolate the issue.
Following these steps helps determine whether the issue is related to firmware, power source, or device setup. If the problem persists, it is likely due to a hardware-related concern.
