A Bar disappear from Poly Lens

LorenzoTrucco · ‎02-12-2025

good morning, I have had an X50 bar disappear from Lens but going to the bar's web page via IP I see that it is connected to Lens, so I cannot even reconfigure it.

if i search the rooms on lens instead i see just 0 devices connected.

any ideas?

SteffenBaierUK · ‎02-12-2025

Hello @LorenzoTrucco ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the Video FAQ or the Read 1st section, we remind users why this is important.

We also do not know how long you have been facing this issue, or if you have rebooted the device. Are you using any Proxy in your network?

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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