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- Re: Can we get notificaiton e-mail from Lens cloud in a time...

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06-30-2025 08:00 PM
Can we get notificaiton e-mail for those I am managing in my Lens tennant from Lens cloud in a timely manner when they are availble? I would like to know as soon as the new firmware is released. I think the guidance in the below URL works but I am not sure this is effective only for those products in my tennant OR all of Poly products. please kindly confirm.
https://info.lens.poly.com/docs/notification/nc-notification-email
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07-01-2025 07:34 AM
Yes, I've received CCX firmware notifications before. For example, the 9.2.0 notification.
07-01-2025 06:02 AM
The email notifications seem to be for all Poly products. If you have feedback about Poly Lens, I suggest using the Feedback function in the lower right corner of Lens. The Lens team is responsive to Feedback sent through that method in my experience.
07-01-2025 06:36 AM
Thanks for your reply. Today, I got a notification for new Lens room app release. I hope to receive Studio products or phone products as well. I am expecting to having those as upcoming release in near future.