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Featured blog article:

‎08-17-2026 05:43 AM

HP Recommended
Product: Polycom RealPresence Group 500

Hi all,

I'm trying to request the GPL/LGPL source code for a legacy Polycom RealPresence Group 500 (Regulatory Type P001, running system software "release - 6.2.1-540239"), under the written offer described in Polycom's own "RealPresence Group Series - Offer of Source for Open Source Software" document (3725-65351-014A).

I've tried emailing both addresses listed in various Polycom/Poly/HP documents:
- [email protected]
- [email protected]

Both bounced with "550 Invalid Recipient" errors.

Could anyone point me to the current, correct contact or process for this kind of legacy open-source source code request? Happy to open a formal support case if that's the right path instead.

Thank you for your time.

Reply
1 REPLY 1

‎08-17-2026 05:46 AM

HP Recommended

Hello @Hayao ,

 

Welcome to the HP Poly community.

 

This is just a Peer-to-peer community forum and not HP Poly Support. We are all just Volunteers.

 

The Polycom GroupSeries is End of Life and End of Support.

 

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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