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[FAQ] What kind of support should I expect from the Community for Poly phones, Click here to find out!
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‎05-13-2024 05:48 AM

HP Recommended

Has someone got the Homescreen background policy to work on Poly Studio X50 ?

If I check on the devices under "Provisioning Results" there is no entry for this parameter...

 

3 REPLIES 3

‎05-14-2024 10:36 AM

HP Recommended

Hi @sewellia, Welcome to Poly HP Support Community.  

 

Kindly confirm which home screen you are referring to, if it is MS team

 

I would suggest you switch the provider mode to Poly and, once done, back to Microsoft.

 

Kindly verify and update the MS teams.
 

I request that you verify the firmware on X50 and update if it is available.

 

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

  

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

 

Regards,

Salman

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‎05-15-2024 08:59 AM

HP Recommended

After changing from Teams to Poly I get the custom background. Changing it back to Teams makes it revert to the MS Teams background.  All software and firmware is up to date. 

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‎05-15-2024 09:07 AM

HP Recommended

Hello @sewellia ,

 

welcome to the HP Poly community.

 

The ability to change the home screen is something our Partner Microsoft would need to enable in their application to be made configurable via our Poly Lens Service.

 

As far as I am aware this is not the case today.

 

Best Regards

 

Steffen Baier

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