Policy bug in Poly Lens

[Milan_Dan]

Since there doesn't appear to be a support channel for Poly Lens, I'm just going to post this here for visibility.

Issue: After importing my Poly Bar products (x30, x50, x70) and building out policies in Poly Lens I found the following behavior:
"Enable Mute on sleep" is not being sent as part of the PolyLens policy to the device.

Description: At first I thought it was because the default is already 'disabled' in PL, but if you don't force an enable, then disable of the policy object it doesn't get put into the policy as a whole. Doing that on other objects worked, but not here. 
You can see I am specifying the PL policy to NOT mute the mic on sleep.
The local PolyBar shows the mic IS muted. 
The Provisioning Results do not show an entry for "Enable mute on sleep" to even confirm if the policy object was successful or not.
Leading me to conclude that setting is not being sent from the PolyLen Policy correctly.

Workaround: I have to log into the local PolyBar and disable the "Enable Mic Mute in Sleep Mode" under System Settings.

[SteffenBaierUK]

Hello @Milan_Dan ,

Welcome to the HP Poly community.

This is a peer 2 peer community forum where other users and owners of HP Poly products try and help each other.

Please open a Lens Mopinion Bug https://lens.poly.com/appfeedback

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[WesBadamio]

Thanks for sharing, I’m seeing a similar issue on my end. Did you check if there’s an update available for Poly Lens? Might help fix the bug.