Poly Lens 1.1.24 Desktop Windows 10 - Application does not launch

[Anonymous]

Hi all 

Trying to install the above to a Windows 10 device (device install not user) and the application bombs out. The environment is pretty secure, but most applications will run ok.

The application data that is created in %appdata%\oz-client is only partial present.  Only two folder are created :

Crashpad

Logs

The file in the logs folder main.log contains only these entries:

[2023-03-30 19:54:22.788] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\reports does not exist.
[2023-03-30 19:54:22.796] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\new does not exist.
[2023-03-30 19:54:22.797] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\pending does not exist.
[2023-03-30 19:54:22.798] [info] Directory C:\Users\xxxxx\AppData\Roaming\oz-client\Crashpad\completed does not exist.

I am expecting to see the next entry in the log file 

[2023-03-30 18:46:16.680] [info] loading local assets

However application does not get that far.

Ran this in a not so locked down environment and all is ok.

Trying to understand why? ProcMon does not appear to give me any clues..

Thanks

[Anonymous]

UPDATE

Seems that there are several processes in TaskManager (Poly Lens.exe) and when I either reboot the device or terminate these processes and relaunch, everything works as expected.

Not sure if this is a bug with the software?

One other thing...  Is how do you suppress the EULA popup message, so this message does not appear on first launch of the application?   If I accept the agreement by ticking the check box and exit Poly Lens from the "System Tray", the EULA pop reappears.

Thanks in advance.

[SteffenBaierUK]

Hello @AWAW 

I send you an email to provide some logs for our developers.

Regards

Steffen Baier