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‎03-13-2025 06:49 AM

HP Recommended

Trying to move a X50 from Lens Tenant "A" to Lens Tenant "B".   This is part of a migration from Poly Mode to Teams. We are separating the different Poly modes on different lens Tenants.

 

Tenant "A" will not allow me to delete the codec.  Also when I register the X50 to Tenant "B" via Provisioning Server it collects the Tenant "B" Account Policy but still registers to Tenant "A".

 

This is happening on any device I need to move.

 

Note. we are not registering Subnets to sites.

 

 

1 REPLY 1

‎03-13-2025 07:02 AM

HP Recommended

Hello @Luckens ,

 

Welcome back to the HP Poly community.

 

Your post was placed in a section unsuitable for your question and I have moved it in my role as a community volunteer. It was moved to a section that is more suitable for you or has a specific dedicated section. There is no action required from your end.

 

Please use the Lens Mopinion Bug

https://lens.poly.com/appfeedback

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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