Poly Lens: Device Group not showing Settings counts

[DayneJ]

I need to make sure settings I am importing for 2 device groups are actually being applied when I import them into Poly Lens.

The settings as specified in each csv file are:

group_name	description	device_models	tcpIpApp.ice.policy	tcpIpApp.ice.OptimizeCallSetUpTime	tcpIpApp.ice.NetworkMode	tcpIpApp.ice.ReflexiveChecksRequired
RGSmembers	Apply to RGS phones.	VVX 411 | CCX 500 | VVX 601	Custom	1	UDPOnly	0

and 

group_name	description	device_models	feature.deviceLock.enable
CAPs-NoDeviceLock	Applies to CAPs phones.  Disables phone lock capability.	VVX 411 | CCX 500 |Trio 8500|Trio C60	0

Under Policies\ Device Group, the Settings Count always shows 0.

Also, when I import the file I get a report that it fails.  The report is not clear on what actually was successful or unsuccessful.  Here is an example, can somemone tell me if it means the settings were not imported or were imported?

#################################################

Import passed successfully for the following device groups.

These parameters are not applicable to the following models and were removed from policies.

Group Configuration:

Group: RGSmembers

Device Model: VVX 411 

Settings parameters:

tcpIpApp.ice.NetworkMode 

tcpIpApp.ice.policy 

tcpIpApp.ice.OptimizeCallSetUpTime 

tcpIpApp.ice.ReflexiveChecksRequired 

Device Model:  CCX 500 

Settings parameters:

tcpIpApp.ice.NetworkMode 

tcpIpApp.ice.policy 

tcpIpApp.ice.OptimizeCallSetUpTime 

tcpIpApp.ice.ReflexiveChecksRequired 

Device Model:  VVX 601

Settings parameters:

tcpIpApp.ice.NetworkMode 

tcpIpApp.ice.policy 

tcpIpApp.ice.OptimizeCallSetUpTime 

tcpIpApp.ice.ReflexiveChecksRequired 

[Meghana_10]

Hello DayneJ, welcome to the HP Poly community.
I am extremely sorry for the delay in response.
As we will require the logs for this issue, I would kindly request you to contact our technical support at 800-985-9815 for further and better assistance.

Regards,
Meghana