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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-26-2025 09:56 AM

HP Recommended
Product: Studio E70

We have our Teams Rooms Poly equipment in Poly Lens and we have Lens Room 1.9.290 installed on all of them. Seeing a lot of the devices Offline and cannot figure out why. The rooms, PC's, cameras, etc. are all in working order.  We can manually log into the Room PC and update versions for the E70's for example, the device shows Online for a bit and then goes back Offline. Once they are Offline, they will not update on their own. 

Anyone know what is happening here?

 

Thank you!

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1 REPLY 1

‎03-26-2025 03:59 PM

HP Recommended

Hello @Babs_001 ,

 

Welcome back to the HP Poly community.

 

I assume this worked at one point and/or are you aware of the Firewall Ports required https://info.lens.poly.com/docs/begin/ports-and-protocols

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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