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‎10-30-2024 11:48 PM - last edited on ‎10-31-2024 12:54 AM by Level 14

HP Recommended

Hello

 

We are using Poly Lense, and are deploying it to some Users. 

 

1. How can the Update Notification of the Software can be disabled? 
2. Why are the devices not assigned to a site? I have generated a site. I want to support multiple sites in the future. Currently, no devices are assigned to the site.

 

Endurance_x_0-1730353738954.png

 


Install command:

msiexec /i “PolyLens-1.5.1.msi” /quiet /qn /norestart /l*vx+ “C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\HA-PolyLens.log” ALLUSERS=1 TENANTTOKEN=7YA7XXXXXXXXXXXXXXXXXX=


3. Does Poly have a support email address or a ticket system?

2 REPLIES 2

‎10-31-2024 12:55 AM

HP Recommended

Hello @Endurance_x ,

 

welcome to the HP Poly community.

 

The easiest way to contact our support group would be to open a ticket on one of our products. Details are in my Signature.

 

If this is not possible try https://lens.poly.com/appfeedback

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎10-31-2024 07:37 AM

HP Recommended

Endurance_x - tangential question here.  If you had to uninstall Lens - what argument would you use? 

 

I've been installing Lens for a while via Intune (with no arguments or switches) - and HP made a significant change from 1.4 to 1.5

 

It turns out 1.5 did not uninstall 1.4 and lives along side it.  So I need to uninstall 1.4 

 

I did submit this to appfeedback - and received no communication at all - so I suppose I will open a ticket.  

 

 

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