Polycom isn't updating

[ddiherrr]

Hello. A Polycom device from my company has stopped functioning. Windows wasn’t recognizing the Polycom device. I performed a factory reset. Then I connected my Polycom to the Lens Desktop software. I attempted to update it, but when it reached 99%, a notification appeared indicating that it hadn’t been updated. I’ve tried doing it three times, but it never finishes updating. The version displayed on the device is software 744.

[M_Salman]

Hi @ddiherrr Welcome to Poly HP Support Community.  
 
I’m sorry to hear about the issue you're experiencing with your Poly Studio P009. I understand how crucial it is for the unit to function properly, and I truly empathize with the inconvenience this has caused. To help resolve the issue, I kindly ask you to review my previous post, which provides detailed instructions on how to update the firmware of the Poly Studio P009. You can click [here] to view the post.

If the issue persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman