Provisioning URL for Poly Lens Relay

[cdbmo]

I am working on deploying the Poly Lens Relay; however, none of the documentation specifies the appropriate provisioning URL to use when pointing a Poly VVX to the relay.  Is the provisioning URL supposed to be "https://<lensrelayIPgoes here>/"?  Or should I be using a different port like 8443?  Should I be including the provisioning credentials within the URL?

Please help provide clarity.  I would also recommend that the documentation be updated.

[M_Salman]

Hi @cdbmo,

Welcome to Poly HP Support Community.  

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted solution.

Regards,

Salman

[cdbmo]

For others' future reference, the URL should be:

https://<provisioningUserID>:<provisioningPassword@<polylensrelayIPaddressgoeshere>:8443/

I find it somewhat concerning that HP wants me to contact support directly because of limited support resources.  Wouldn't it make sense to answer my question here in the most efficient way possible instead of wasting 15-20 minutes of a support representative's time just getting my call logged?  Seems like support resources are being misapplied.  I will not be marking HP's response as Accepted, because frankly it's not an answer.

[SteffenBaierUK]

Hello @cdbmo ,

welcome to the HP Poly community.

Could I kindly ask you to adjust your tone as the motto of the community is:

• The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

If a community member replies, we expect you to follow the advice, not question it. The community is not a replacement for HP Poly's support structure, therefore, any replies provided are at best effort.

I did in the background follow this up and suggested the change to our public documentation but after all this community is just for self-help. I do hope this clarifies things as documented within the community

Best Regards

Steffen Baier