TC8 Not Appearing in LENS Room after moving from another room?

[Brennan73]

Hello,

I've a studio x50 (4.4.1.426075) and TC8 (6.4.1.7000634)  They both lived happily in a room I created in LENS quite some time ago,

These units have been physically moved to a new location (in the same site and site within LENS).

When I edit the x50 in LENS to move it to the new room I created beforehand, the x50 moves but the TC8 does not.  They are paired and can see each other fine.  I can reboot them both from "more actions" on the x50 screen.

Waited 30 mins or more and the TC8 is not showing what I would expect to see under its location information of RoomXXX (inherited).

Originally when I moved the x50 from the old room to new, the TC8 was still reporting the old room name, waited quite a while and nothing changed.  Deleted the old room so both the x50 and TC8 were roomless, added the x50 into the new room and the TC8 is although showing the correct site, the room name is empty.

I do not do this too often but have in the past and the TC8 has always followed.

Any ideas? I have missed something?

Thanks and cheers in advance.

[M_Salman]

HIi @Brennan73  Welcome to Poly HP Support Community. 
 
Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Brennan73]

Ok, managed to get this working.

Connected to the X50 webgui, disabled the provisioning server option, used the delete function in LENS for both the x50 and TC8 (not the room), connected back to the webgui and rebooted both x50/TC8, enabled the provisioning server in the webgui. Both x50/TC8 appeared roomless in LENS, edited the x50 in LENS to place into a room and the TC8 registered as being in that room as well.