Solved: Zoom error message creating an Alert in LENS - HP Support Community

Scott085475 · ‎02-24-2026

I have a Trio C60 that was trying to join a Zoom meeting in Zoom Mode and error message 100035000. Is there a way that LENS can send an alert to monitoring team that the C60 is unable to connect to meeting? If not, will this be added to the monitoring portion for LENS?

M_Salman · ‎02-24-2026

Hello @Scott085475, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

Thank you for bringing this to our attention. I understand how important it is for your monitoring team to be proactively notified when a device is unable to join a Zoom meeting, especially in production environments where reliability is critical.

At this time, Poly Lens does not provide a dedicated alerting feature for specific Zoom error codes, such as 100035000, on the Poly Trio C60 operating in Zoom Mode. Poly Lens is primarily designed to support device management functions, including configuration management, firmware updates, inventory visibility, and overall device health monitoring. While it offers general status monitoring, it does not currently generate alerts based on application-level meeting connectivity errors.

We truly value your feedback, as insights like yours help us identify opportunities to enhance our monitoring capabilities. I will ensure your suggestion is shared with the appropriate product team for consideration in future updates.

In addition, I kindly encourage you to submit this feedback directly through the Poly Lens application. Submitting it within the platform helps ensure it is formally documented and reviewed as part of the product enhancement process.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

M_Salman · ‎02-24-2026

Hello @Scott085475, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

Thank you for bringing this to our attention. I understand how important it is for your monitoring team to be proactively notified when a device is unable to join a Zoom meeting, especially in production environments where reliability is critical.

At this time, Poly Lens does not provide a dedicated alerting feature for specific Zoom error codes, such as 100035000, on the Poly Trio C60 operating in Zoom Mode. Poly Lens is primarily designed to support device management functions, including configuration management, firmware updates, inventory visibility, and overall device health monitoring. While it offers general status monitoring, it does not currently generate alerts based on application-level meeting connectivity errors.

We truly value your feedback, as insights like yours help us identify opportunities to enhance our monitoring capabilities. I will ensure your suggestion is shared with the appropriate product team for consideration in future updates.

In addition, I kindly encourage you to submit this feedback directly through the Poly Lens application. Submitting it within the platform helps ensure it is formally documented and reviewed as part of the product enhancement process.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Scott085475 · ‎03-04-2026

TY Salman

M_Salman · ‎03-04-2026

@Scott085475 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

Thanks again for your confirmation, and we wish you an amazing day ahead!

Regards,

Salman

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Zoom error message creating an Alert in LENS

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