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‎05-18-2026 10:49 PM

HP Recommended
I am experiencing the same issue. I have two Windows 11 laptops: on one device, everything works correctly and the BT700 is visible in the Poly Studio application, while on the other laptop it is not detected. I suspect that certain drivers or system services may not be functioning properly, which is preventing the BT700 and headset from appearing in the Poly Studio app.
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‎05-19-2026 12:32 AM

HP Recommended

Hello @ClaireChen ,

 

Welcome to the HP Poly community. This is just a peer-to-peer community forum and not HP Poly support.

 

Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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