Blank White Screen When Launching Poly Lens

[NMBPoly]

I downloaded from https://www.hp.com/us-en/poly/software-and-services/software/poly-lens/ & installed the Windows version of Poly Lens, but when I open Poly Lens, I just get a blank white screen. I have tried uninstalling & reinstalling it, & rebooting my laptop, but nothing works.

[M_Salman]

Hi @NMBPoly, Welcome to Poly HP Support Community.  
 
I'm sorry to hear you're experiencing issues with installing the Poly Lens application. I understand this can be a bit inconvenient, and I’m here to help.

Please try running the application in administrator mode, then check if it installs correctly.

If the issue still persists, I recommend reaching out to HP Support, where our Support Engineers will be happy to assist you further and help resolve the issue.

You can contact HP Support using the following link: https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[NMBPoly1]

Hi Salman.  I attempted to again download and install Poly Lens while in administrator mode, as you recommended.  Unfortunately, I still just get a blank white screen.  I cannot use the HP Support link you provided because it requires the entry of a serial number (which, obviously, I cannot retrieve from the app because I'm just getting a blank white screen).  I need a chat or phone option that does not require these steps.  Please assist - thanks.

[M_Salman]

Thank you for your response @NMBPoly1 

You can also access HP Support through an alternative method by clicking the link below and selecting your product type from the 'Click here to select your product type' option.

 

After selecting your product type, please choose the appropriate product category and product name, then click 'Submit.' You will be redirected to the support contact information page."

 
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman
 

[NMBPoly1]

There was no "link provided below" - can you please provide it so I can try the steps you've recommended?

[SteffenBaierUK]

Hello @NMBPoly1 ,

Welcome to the HP Poly community.

Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

The logs (if any are written) should be here:

• MacOS: ~/Library/Logs/Lens/
• Windows: %USERPROFILE%\AppData\Roaming\Lens\logs\

Best Regards

Steffen Baier