I can not install PolyLens-2.0.17

[krua]

Steps performed:

1- Go to https://lens.poly.com/download

2- select windows 10 if not already selected

3- run the msi

4- I get admin rights required prompt 3 times throughout the whole process, and I continue each time (I do have the admin rights)

5- installation gets completed without error 

6- installation window closes after it "seems" it is done

7- Nothing happens, and the app is not installed when I check it from the programs.

8- No errors, no notifications, no log is being prompted so I don't know what is happening.

[M_Salman]

Hi @krua Welcome to Poly HP Support Community.  

I’m sorry to hear about the issue you're experiencing with the Sync 20. I understand how important it is for the unit to be functioning properly, and I want to help resolve this for you as quickly as possible.
 

Please follow these troubleshooting steps to help test the Sync 20:

1. Verify and update the firmware of the Sync 20 if a new update is available in the Poly Lens application.
2. Try using the power adapter to charge the Sync 20.
3. Completely discharge the device and then recharge it.

If the issue persists after these steps, I recommend reaching out to our HP Support team. Our Support Engineers will be happy to assist you further. You can contact HP Support through the following link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman