Poly Lens Desktop update settings

[AlexNPG]

Hi,

We've rencently started to deploy Poly Lens Desktop (PLD) with SCCM to all our endpoints, with the aim to be able to manage general headset settings, mainly to manage headsets firmware updates.

While testing the software, e also defined settings regarding desktop client updates, where we want to enforce them so software is always to the latest available version.

What we've found is that PLD is announcing that an update is available, and when we oress the install/update button, we end up with the following MSI install error

While investigating the weird error message, we found that the msi install is downloaded to the user's download folder: 

MSI log does nto show anything relevant: 

Does anyone knows what this error means? Obviously PLD is already installed.. we are trying to update it!!

Is thre a way to configure where the software is downloaded? We do suspect it could be related to msi being ran from download location (which is restricted in our environment)

[M_Salman]

Hi @AlexNPG, Welcome to Poly HP Support Community.  
 

Due to limited support, I would request that you contact HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

 I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman