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‎06-14-2024 02:33 AM

HP Recommended
Operating System: Other

Hi All, I have some Poly VVX 411 devices provisioned on Poly Lens and a couple of them are always in an OFFLINE status. Through Poly Lens these devices are registered on Teams as a SIP device, with Teams SIP Gateway feauture, and in Teams work well, they can make and receive calls. I tried to reboot the device, I tried to remove the device from Lens an provision again but the Status never changed. How it's possible to fix this wrong device status? Thanks

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2 REPLIES 2

‎06-14-2024 03:10 AM

HP Recommended

Hello ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly produc you use.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions. This is stated in the FAQ or Read 1st section and explained why this is important.

 

Regarding Poly lens and Microsoft Teams, there is no phone telemetry between the two exchanged so you need to ensure the relevant ports and protocols are open.

 

https://info.lens.poly.com/docs/begin/ports-and-protocols

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎06-14-2024 10:02 AM

HP Recommended

Hi, the VVX 411 Poly device has a firmware 6.4.4.3178

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