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‎09-15-2025 10:43 AM

HP Recommended
Product: Plantronics Voyager Focus 2
Operating System: macOS 15.0 Sequoia

I have a Mac Pro 2019 (last Intel-based Mac). I cannot run the latest software for my headset because HP does not support Intel-based Macs any longer. So, I am trying to download Version 1.4.0, but the file is corrupt. I have downloaded it 5 times, and the download stops and starts and finally completes, but the downloaded zip file will not unzip due to corruption errors. Is there an alternate location to download this software? This is the HP link that has the link for version 1.4.0 at the bottom of the page: https://h30434.www3.hp.com/t5/Poly-Software/Software-Poly-Lens-Version-2-3-0-Windows-amp-Apple-Mac/t....

 

Please HELP. Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2025 12:52 PM

HP Recommended

Hello @cmdrcrank , Welcome to the HP Poly Support Community.

 

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing difficulties with the installation of the Poly Lens application — I understand how frustrating that can be. To assist you further, I recommend visiting lens.poly.com. Once there, please log in and navigate to Manage > Software Version. You can then search for Poly Lens and download the specific version of the application that best suits your needs.

 

Take care and have an amazing day!

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Salman

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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4 REPLIES 4

‎09-15-2025 12:52 PM

HP Recommended

Hello @cmdrcrank , Welcome to the HP Poly Support Community.

 

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing difficulties with the installation of the Poly Lens application — I understand how frustrating that can be. To assist you further, I recommend visiting lens.poly.com. Once there, please log in and navigate to Manage > Software Version. You can then search for Poly Lens and download the specific version of the application that best suits your needs.

 

Take care and have an amazing day!

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Regards,

Salman

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎09-17-2025 03:04 PM

HP Recommended

Hi there!
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!


Regards,
Salman

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎09-19-2025 03:15 PM

HP Recommended

@cmdrcrank  I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

 

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

 

Regards,

Salman

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎09-23-2025 07:17 AM

HP Recommended

@cmdrcrank, Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

 

Regards,
Meghana 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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