[Software] Poly Lens Version 2.3.0 Windows & Apple Mac

[SteffenBaierUK]

Hello all,

Software Release Announcement:           

Poly Lens Desktop v2.3.0.4332  for Windows or Apple Mac  is available for download either via https://lens.poly.com or https://lens.poly.com/download

NOTE: 

• Poly Lens Desktop 2.3.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.

Release Notes

Introduction

Software version: 2.3.0

Release date: September, 2025

What's New

Poly Lens Desktop 2.3.0 includes the following.

• Proxy Configuration: Poly Lens Desktop 2.3 Windows supports Proxy Configuration enabling IT administrators to route application traffic through HTTP(S) proxies using system-wide or per-component settings. See Proxy Configuration for more information (Windows only).

• Installation Enhancement:Poly Lens Desktop 2.3 introduces a new installation property for enterprise IT administrators to suppress creation of the desktop shortcut icon during installation. See Installation Enhancement for more information (Windows only).
  
  

• Loginless Deployment: Added the support for the application to always start minimized regardless of whether the user is logged in at the time of installation (Windows only).
  
  

• HP Thunderbolt 4 G6 Docks Public BETA support for HP Thunderbolt 4 G6 Docks (100W, 180W, 280W) is limited in this release. Please refer to Docking Stations section for more details at Poly Lens Desktop – Supported Devices (Windows only).
  
  

• HP Poly Studio A2 Mic Switching: Added support for a setting in Poly Studio V12 that allows mic switching when the Studio A2 Table Microphone is connected.

Resolved Issues

This release includes the following bug fixes.

• Fixed an issue where Call Button Lock setting for Poly Voyager Focus was missing on Poly Lens Cloud (Windows only)

• Fixed an issue regarding ANC/Transparency settings missing on Poly Lens Cloud (Windows only)

• Fixed an issue affecting the call answering behavior on Blackwire 8225 headsets (Windows only)

• Fixed an issue regarding the missing Incoming call for Blackwire 8225 headsets on Poly Lens Desktop and Poly Lens Cloud (Windows only)

• Fixed an issue where Lens Desktop incorrectly displayed an available update for headsets that were already running the latest firmware (Windows only)

• Fixed an issue where Poly Lens Desktop incorrectly appeared offline in the Poly Lens Cloud inventory (Windows only)

• Improved ⁠user experience while setting video favorites on P15 (Windows only)

• Fixed an issue where supported video devices were not detected by Lens Desktop on ARM-based AI PCs (Windows only)

• Fixed an issue regarding Sensors and Presence missing in Poly Lens Cloud impacting device policies (Mac only)

• Fixed an issue where device update option is not disabled during a call (Mac only)

• Fixed an issue where on-screen alerts for accessibility and Bluetooth are incorrectly displayed upon host or App reboot (Mac only)

Known Issues

This release has the following known issues:

• An issue with the LegacyHost.exe service can cause the Poly Lens Desktop app to slowdown. The service restarts when the issue is detected and requires no user action (Windows only)
  
  

• During the initial setup for Studio V12, the Status IP network parameters are not saved after the first attempt when applying the LAN configuration, but this works on the second attempt (Windows only)
  
  

• If the 802.1 and Proxy settings are configured on Studio V12 through the Poly Lens Desktop app, the changes won't be visible in the app UI after saving, if the device firmware is at 1.4.6.430149 or lower (Windows only)
  
  

• Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status (Windows only)
  
  

• The Frame size and HDR settings on HP 960/965 webcam are reset to previously set value and represented incorrectly unless the camera is reconnected (Mac only)
  
  
  

Previous Versions:

Older Poly Lens Versions release details >here<

Older Lens Desktop 1.4.0 version for incompatible Apple Hardware >here<

[MikeMaze84]

How or where to download this? The 2.3.0 version

[SteffenBaierUK · Accepted solution]

Hello @MikeMaze84 ,

Welcome to the HP Poly community.

https://lens.poly.com/download

Best Regards

Steffen Baier