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‎01-26-2026 09:58 AM

HP Recommended

I am having issues with the Relay VM (VMWare). The relay is registered and can communicate with the poly serverrs. Connection tests are successful. after initialization the relay, there are no applications running.  What am I missing? I re-deployed the relay VM and I still cannot get it to work. 


From the lens portal: Lens-Relay-0.0.1-master-602135.ova

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2026 10:28 AM

HP Recommended

Hello @JJ-ECS ,

 

Welcome to the HP Poly community.

 

Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

This is just a peer-to-peer support community.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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1 REPLY 1

‎01-26-2026 10:28 AM

HP Recommended

Hello @JJ-ECS ,

 

Welcome to the HP Poly community.

 

Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

This is just a peer-to-peer support community.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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