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‎02-18-2026 06:26 PM

HP Recommended

We're an enterprise environment that deploy Poly Lens / Studio for managing headsets etc. 

 

We recently started receiving reports of apps crashing with "not enough quota" error messages. 

 

We tracked it back and initial reports started after we upgraded from Lens to Studio. 

If we kill the Studio app in task manager, or uninstall it, these errors stop. 

Rolling back to Lens 2.3.1 has also stopped so we're just sitting on that now with all auto updates switched off etc. 

It appears Studio has a massive memory leak issue. 

Anyone else experiencing the same?

4 REPLIES 4

‎02-19-2026 12:34 AM

HP Recommended

Hello @aasdfg1234 ,

 

Welcome to the HP Poly community. You could have selected a different username, and I may get a Moderator to change this.

 

Please open a Lens Mopinion Bug via https://lens.poly.com/appfeedback

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-23-2026 11:04 PM

HP Recommended

Steffen,

 

I'd respectfully point out that it'd be more in your and HPs interests to worry about the quality of software you are shipping instead of censoring peoples usernames on here. 

We've contacted support and they've been of no help thus far. 

 

Regards,

StudioSucks

Was this reply helpful? Yes No

‎02-24-2026 01:16 AM

HP Recommended

Hello @aasdfg1234 ,

 

This is a peer-to-peer community forum and not HP Poly support.

 

I am not HP Poly support, and if you would check my signature, you would be aware.

 

I provided you with the best direct path into escalation, so this can be looked at, as we cannot do this via the community forum.

 

Please set your expectations this way, and I have removed your offending name again.  Please stay kind the volunteers, or you can end up with a ban 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-05-2026 10:40 AM

HP Recommended

Hello @aasdfg1234 ,

 

Please be aware that we released Poly Studio 5.0.1

https://info.lens.poly.com/lens-dt-rn

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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