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03-16-2016 04:56 PM
Hi, I'm trialing the most recent version of Polycom RealPresence Desktop V3.5.
When my users attempt to connect to a conference call within our internal network, all is fine.
We use Junos Pulse Secure to establish a VPN tunnel which assigned an office network IP address on the laptop. The problem seems to be that RealPresence Desktop always picks the local LAN IP address which will not have access.
Is there a way to have RealPresence Desktop select the VPN Virtual adapter instead of the NIC IP Address?
03-17-2016 01:39 AM
welcome to the Polycom Community.
We also use Pulse VPN in our organisation and I am using a VPN tunnel assigned IP address on my RPD.
I suggest you work with your IT Team and/or open a support ticket via your Polycom reseller as I am not aware of a setting that needs to be changed on the RPD end.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-17-2016 02:29 PM
If you are only using the trial version, you dont have the capabilities to configure the server address of your Real Presence Desktop. That is the reason you are getting the local IP address even if you are connected to the VPN.
The VPN tunnel IP address must be assigned to the server address using the "Enterprise Sign-in".
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