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We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!

‎03-20-2025 02:41 PM - edited ‎04-08-2025 12:13 AM

HP Recommended

Hello all,

 

Software Release Announcement:           

 

Poly Lens Desktop v2.0.0 (Mac only) is available for download

NOTE:  Poly Lens Desktop 2.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.

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Version 2.0.0 - Mac Only

Important

  • Poly Lens Desktop 2.0 for Mac ensures platform security for users and requires admin privileges. Please ensure you have the privileges before you proceed with the installation/upgrade.

  • Poly Lens Desktop 2.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.

What's New​

  • Onboarding: Added Loginless Onboarding for MacOS, see Onboarding - Loginless for more information.
  • Softphone Support: Added support for Avaya Workplace 3.36 and Avaya One-X Agent (2.5.16) Softphone. See Supported Softphones.
  • Policy Support: Added Software Update support for Poly Lens Desktop Mac controlled via Cloud Policy.
  • Added support for MacOS Sequoia.
  • Notifications Center: Stay informed with notifications in a brand-new way.
  • Lens Desktop App Version: The version of Poly Lens Desktop app is now available under the Poly Lens Settings About section.

 

Older Lens Desktop 1.4.0 version for incompatible Apple Hardware >here<

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------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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1 REPLY 1

‎03-31-2025 11:12 PM - edited ‎03-31-2025 11:51 PM

HP Recommended

Hi,
I just installed the update on a MacBook Pro 14inch M1 Max (64 GB RAM, 8 TB). I have several Poly headsets. All settings have been deleted by the update and the headsets are not recognized by the software anymore. Kudos! I try to debug everything for an hour. Removed the devices from bluetooth settings and then re-added them. It is absolutely horrible.  Created a poly account. Logged in on website. Logged in in software. Logged out. Re-logged in 3 times. It even does not show my name. Just says "Welcome Guest".  Even so in settings sections it shows I am logged in.. but it is unable to retrieve my name besides the mail address even so it is configured. Completely beta trash at this point. Will try to get the old version again. Sorry, but you need to test it before giving us such software updates. Not funny.

Besides that in the software is a button on the top right that leads to the software feedback page. This website loads forever just to be in the end not working. https://lens.poly.com/appfeedback

Another point here in this thread.. I even cannot select the correct (current) Mac OS X version in the operating system drop-down menu. Outdated forum as well. Why is everything broken, no matter where one looks today?

I know acquisitions are hard but please don't kill Poly like you did with Palm etc. If you cannot get on track in the next two month I will sell all our Poly headsets and switch to the competition. Would be a sad end after so many years.

I even cannot find  the website to download the old version. It always re-downloads 2.0....
https://www.hp.com/us-en/poly/software-and-services/software/poly-lens/app.html
Where is the download for the old working version 1.X?

  • Poly Voyager Focus 2 UC Series
  • Poly Voyager 5200 UC Series
  • Both listed in the V2.0 release notes as supported under Sequoia 15.4 with an M1 or newer chip
  • It also doesn' t matter if I use bluetooth, the dock or the Dongle (BT-700 USB-C) as connection. The software is unable to recognize the headset.

Another bug is that "Siri" or "Hey Siri" does not work yet. This also needs to be fixed soon as Apple Intelligence with ChatGPT is now picking up. I want to use it on the MacBook as well, while being in calls or on the headset during work hours without pressing buttons.

Update:

Finally found the old version listed at https://lens.poly.com/manage/software-versions after login.
Uninstalled 2.X. Reinstalled 1.4. for Mac.
Luckily, all former 8 headset settings survived and are recognized instantly.

Let us know when you fixed the unusable 2.X version.
Until then do A B testing and don't promote it please. I disabled updates for now.

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