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‎05-28-2020 05:29 PM

HP Recommended

I'm unable to place SIP calls from the directory from RealPresence Mobile (3.10.1-71327) via iPhones and iPads.  There's no call or add to favorite buttons on either device to place a call. I tested on an Android phone (Samsung Note 10 with RPM version 3.10.1-71327) and the add to contacts and call buttons were present.

 

I spent hours searching the Polycom forums for answers and came up empty.  Has any one come across this issue?  Was this feature removed in RPM just for Apple products?  Is this a glitch or bug.  Can someone please assist?

5 REPLIES 5

‎05-29-2020 01:05 AM

HP Recommended

Hello @khandof ,

 

Welcome to the Poly Community.

 

Are you using this with a Poly appliance like RPRM or is this a standalone installation? In addition to my knowledge, the latest supported version for iPhone/iPad is 3.11.1-72381

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-29-2020 07:02 AM

HP Recommended

Thanks for the reply Steffan.  We are not using RPRM.  This is a standalone installation and we're using Pexip as a video provider. You are correct as the latest supported version for iPhone/iPad is 3.11.1-72381.  I tested the iPhone with version 3.11.1-7238 and Android with version 3.10.1-71327.  

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‎05-29-2020 07:25 AM

HP Recommended

Hello @khandof 

 

another customer reported this today.

 

Assuming you have no other Poly infrastructure and are just using our free software you will have to wait for the outcome of this customer.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-21-2020 08:19 AM

HP Recommended

Hello @khandof 

 

this should be addressed in the next 3.11.2 release.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-24-2020 07:45 AM

HP Recommended

Thank You Steffan.  Do you have a time frame of when 3.11.2 will be released?

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