Using Poly Lens desktop app, it cannot update BT 700 during a call (but no call is taking place)

[FernanSQL]

Using the Poly Lens desktop app, it tells me that there is an update to my BT 700 USB adapter (to version 0.0.1122.4724.

However, it cannot update it because it says that "cannot update BT 700 during a call", but I am not in any call at all.

Thank you for your help

[Meghana_10 · Accepted solution]

Hello, @FernanSQL Welcome to the HP Poly Support Community. 

Thank you for posting your query.

1. Could you please unpair the BT700 and repair it, try updating the firmware once again, and check if the issue still persists?
2. Could you please try updating the firmware of the Bt700 on a different PC?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana 

[FernanSQL]

Hi, @Meghana_10

I connected the BT700 to another computer and was able to update it.

Thank you for your help

Fernando

[Meghana_10]

Thank you so much @FernanSQL 

Regards,
Meghana