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‎08-18-2015 08:50 AM

HP Recommended

Hi, the m100 client crash if I connect the new camera Iconflex (Lifesize). These camera works OK in my laptop with otrher softwware (Skype,Big Blue Button,...).

When I select the IconFlex camera in the m100 appears the error: "An internal error ocurred. Try restarting" and the m100 os closed.

 

I have update to the last version the m100, the IconFlex software, the video controller, Adobe Air,...

 

These are the errors in the log

 

2015-08-18 12:37:07,353 [ERROR][CallControl] - SendBytes::error no is 10054, abnormal return
2015-08-18 12:37:07,353 [ERROR][CallControl] - RecieveLoop::recv error!(far side close the socket?)
2015-08-18 12:37:07,353 [INFO ][CallControl] - RecieveLoop::quit the receiveloop thread on socket 184
2015-08-18 12:37:07,354 [WARN ][UI] - com.polycom.cmad.service.stub.MediaControlStub Cannot connect to service
2015-08-18 12:37:07,356 [ERROR][UI] - com.polycom.cmad.util.AirAppAgent mediaControllerExceptionHandler receive security event: [Event type="CMAD_CONNECTING_MEDIA_FAILED" bubbles=false cancelable=false eventPhase=2]
2015-08-18 12:37:07,356 [ERROR][UI] - com.polycom.cmad.util.AirAppAgent Media Controller Error: Is to exit App!!

 

 

The same problem appears if I try tro connect the IconFlex camero to a real telepresene client.

 

 

Did anyone had a similar problem?

 

Regards

Pablo

1 REPLY 1

‎08-19-2015 04:06 AM

HP Recommended

Hello Pablo,

welcome to the Polycom Community.

You are stating you have updated to the latest Version but you have not stated what you believe at present when writing this post is the latest Version.

 

Have you installed m100 Version 1.0.7 ?

 

In addition what operating system are you using ?

 

I briefly checked internally and based on the error message found a similar ticket which was resolved in the past when using virtual cameras.

 

Have you got any other Polycom infrastructure so you could open a ticket?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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