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karlaz
Level 2
‎10-16-2024 10:51 AM
Views : 2,513
67% helpful (2/3)

You’re able to update and downgrade only Components that are connected to the Poly Studio X such as mic table, Studio E70, Touch control, etc.

 

Note: Make sure the TC8 or TC10 is paired with the system FIRST.
 
  1. Download the software package from the support page.
  2. Extract 2 times the download file.
  3. Copy only the Softwareupdate.cfg file and the component folder and paste them into the USB stick.
    Note:

    Use the touchctrl to update or downgrade the TC8 or TC10.

     

     

    tc8-update.jfif

     

  4. Connect the USB flash drive to a USB port on the back of the system.

    If the system detects the USB flash drive, a prompt displays on the monitor to confirm that you want to update the software.

    If there’s no input to the system, it automatically starts the update after a short delay.
Note: Poly recommends formatting your USB flash drive with the FAT32 file system.
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