How to factory restore a Studio X, G7500 or G62

karlaz · ‎11-05-2024

A factory restore completely erases the system’s flash memory and restores it to a stable software
version. See the Poly VideoOS Release Notes, Version History section, for the current factory restore
version.

The system doesn’t save the following data with a factory restore:

Current software version
Logs
User-installed PKI certificates
Local directory entries
Call detail record (CDR)

1. Disconnect the power supply to turn off the system.

2. Do one of the following:

On the back of the Poly Studio G62, insert a straightened paper clip through the factory
restore pinhole.

xseries fatory restore_1.png

On the front of the Poly G7500, insert a straightened paper clip through the factory restore
pinhole.

xseries fatory restore_2.png \

On the bottom of the Poly Studio X70, insert a straightened paper clip through the factory
restore pinhole.

xseries fatory restore_3.png

On the side of the Poly Studio X52, insert a straightened paper clip through the factory
restore pinhole.

xseries fatory restore_4.png

On the side of the Poly Studio X50, insert a straightened paper clip through the factory
restore pinhole.

xseries fatory restore_5.png

On the bottom of the Poly Studio X30, insert a straightened paper clip through the factory
restore pinhole.

xseries fatory restore_6.png

3. While continuing to hold the restore button, reconnect the power supply to turn the system on.
4. When the system LED indicator light turns amber, stop pressing the restore button.

You can only view the restore progress on a display connected to the secondary monitor HDMI
output port.

NOTE: You can’t view the restore progress for a Poly Studio X30 system because it doesn't
support a secondary monitor connection.