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karlaz
Level 2
‎10-30-2024 01:19 PM
Views : 1,759
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There are two common issues with the remote control: the system does not respond, or the remote control is not recognized in Lens.

 

  • The system does not respond to the remote control

Battery is not charged: Charge the remote-control battery.

 

  • Remote control not recognized in Len

Inactive for 30 seconds: Press any key or move it to wake it up.

 

If the issue still appears, the remote is not paired. Follow the instructions below: 

 

  1. Connect your device to your PC and select the device from the list in the left sidebar
  2. Select the remote-control connection toggle.
  3. The LED light blinks blue and white alternatively during the pairing process
  4. Long press Mute on the remote control until you hear a notification sound

Pair the Bluetooth remote control manually after you re-enable the remote-control connection. If you disable the remote-control connection, the Bluetooth remote control disconnects from the Poly Studio R30 device. You must pair the device manually after you re-enable the remote-control connection.

 

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