We’re excited to announce that product dimensions are now available on the Poly Video Conferencing Knowledge Base. These articles provide detailed product size specifications ready to download.
There are two common issues with the remote control: the system does not respond, or the remote control is not recognized in Lens.
The system does not respond to the remote control
Battery is not charged: Charge the remote-control battery.
Remote control not recognized in Len
Inactive for 30 seconds: Press any key or move it to wake it up.
If the issue still appears, the remote is not paired. Follow the instructions below:
Connect your device to your PC and select the device from the list in the left sidebar
Select the remote-control connection toggle.
The LED light blinks blue and white alternatively during the pairing process
Long press Mute on the remote control until you hear a notification sound
Pair the Bluetooth remote control manually after you re-enable the remote-control connection. If you disable the remote-control connection, the Bluetooth remote control disconnects from the Poly Studio R30 device. You must pair the device manually after you re-enable the remote-control connection.
