TC8 or TC10 not showing under Device Management

[karlaz]

The Poly TC8 must be on the same subnet as the video system and the following network components unblocked:

• Multicast address 224.0.0.200
• UDP port 2000
• TCP port 18888
• TCP/SCTP port 443

Note: If the network switch has IGMP snooping enabled, please disable this option.

 Note: If all the above ports and protocols are open but the issue remains, proceed with a factory reset.

 

Factory reset the poly TC8:

1. Disconnect the LAN Cable from the Poly TC8 to power it off.
2. On the back of the Poly TC8, insert a pin or straightened paper clip through the factory reset button pinhole (the pinhole has a raised dot, at both the top and bottom of the ventilation hole).

Factory reset the poly TC10:

1. For wall- or glass-mounted devices, dismount it, and remove any wall mounting brackets. For a desk-mounted device, remove the TC10 stand.
2. Disconnect the LAN Cable from the Poly TC10 to power it off.
3. On the back of the Poly TC10, insert a pin or straightened paper clip through the factory reset button pinhole.

4. Press and hold the reset button and reconnect the LAN Cable to power the Poly TC10 on. Don’t power off the Poly TC10 until it finishes the factory reset process.