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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2019 01:30 PM

HP Recommended
Product: Designjet T830

We have a client that recently purchased this plotter. The issue is that when the plotter runs out of paper, it purges the print job out of the plotter rather than waiting for a paper reload and resuming. I know that this is a lower end plotter as it does not actually track length of paper used as do higher end models so it cannot use predictive out of paper tracking. Is this just the way it is or is there a setting that can be turned on either printer or driver?

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‎10-21-2019 10:47 AM

HP Recommended

Unfortunately there is no adjustments in the T830 for out of paper behavior.  That is something that can be adjusted in the T9X0 and up. I have a lot of them in the field and get asked about this also.

Dan Russo

Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth. -- Marcus Aurelius

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3 REPLIES 3

‎10-18-2019 02:45 PM

HP Recommended

Hi Repairatrooper,

For DesignJet, please note that unfortunately this forum is for LaserJet and PageWide devices.  Please contact the DesignJet support team at 1-800-334-5144.

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‎10-19-2019 11:37 PM

HP Recommended

Just thought another Partner might have some experience that they could share. Not sure why you would limit questions only to Laserjet and Pagewide? 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-21-2019 10:47 AM

HP Recommended

Unfortunately there is no adjustments in the T830 for out of paper behavior.  That is something that can be adjusted in the T9X0 and up. I have a lot of them in the field and get asked about this also.

Dan Russo

Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth. -- Marcus Aurelius
Was this reply helpful? Yes No
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