After using the new ink I was sent. My printer has stopped printing

[TRAP78]

I have a HP ENVY 6030e. It has been working amazingly up until today. I had to change the ink for the first time. So I did so with the ink that was sent to me from the HP subscription and now all its doing is printing blank sheets. Please help! I have tried the VA but she just doesn’t seem to be getting me

[Echo_Lake]

@TRAP78

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you getting any error messages or codes?
• Does the copy print out the same way? 

While you respond to that, let's try these steps: Black or Color Ink Not Printing, Other Print Quality Issues By the end of the article you will be able to isolate the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

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